the upload button in "Upload proof of your academic status" is refreshing the page, and throwing an error message

[shadowboxe]

Hello, I've been trying to upload a picture of my college card, but the moment I hit upload, the page refreshed. An error message popped up, telling me to upload the image (as if I didn't), I also tried to take a picture directly, but it just keeps spinning; I think there's something wrong with the website.

[ihamidch]

I am also facing the same issue

[ghost]

did you manage to solve it?

[mr-september]

Pop the photo into Photoshop, play with Unsharp Mask, Auto Color/Contrast, save (under 1 Mb), and it finally went through.

[reFresherr0]

Same issue

[ghost]

same problem here, the GitHub support team should really resolve this.

[ihamidch]

Hello, I've been trying to upload a picture of my college card, but the moment I hit upload, the page refreshed. An error message popped up, telling me to upload the image (as if I didn't), I also tried to take a picture directly, but it just keeps spinning; I think there's something wrong with the website.

I have a solution I use Take photo option and take a picture or taker student card in your hand and take photo of your student card
This solution is much better My GitHub Student Pack is approved by this method

[reFresherr0]

I used (take photo) on my phone but only the front facing camera is working😆 it worked so whatever.

[GeoGrammenidis]

I have the same issue. I have tried to upload an image and it says "File is too small". As well as I have tried to take a photo with my phone but it seems that is bugged as well.

[BassemAdam]

i have the same issue

[werwer748]

not yet I have the same issue

[NoahTheNerd]

did reproduce

[gabrielGAGRA]

This is almost 2 years old and the problem is still there

[SachaRG]

I am also having this issue...

[mahirsn]

I think we experienced something like this because our photos were larger than 1 MB. Select the "take it with the camera" option on the website from your phone. I solved it this way.

[mishmanners]

The same is resolved here: https://github.com/orgs/community/discussions/88401#discussioncomment-8142514 and here: https://github.com/orgs/community/discussions/88446#discussioncomment-8148738

Please see these. The TL;DR:

• Refresh the page or clear your browser's cache and cookies
• Check for browser extensions that could be interfering with the JavaScript code and disable them
• Try a different browser
• Ensure your file is less than 150kB

[gabrielGAGRA]

You are right. It’s this tiny detail that instead of throwing an error to the user it just denies the process request and outputs nothing. My sincere thanks to you and my sincere screw you to GitHub for this terrible code

[mishmanners]

Yes, photos need to be small, otherwise there will be an error. We apologise for this, and glad most of you were able to work this out. Please also ensure you:

• Refresh the page or clear your browser's cache and cookies
• Check for browser extensions that could be interfering with the JavaScript code and disable them
• Try a different browser
• Ensure your file is less than 150kB