Stay Away from Reolink Trackmix

[rpm5099]

There is an issue with stuttering/dropped frames with the Reolink Trackmix via RTSP, in the Reolink application it is fine but obviously that does no good for Frigate. The picture looks very good otherwise. I have been in contact with their support for about 2 months and I've gotten nowhere. I've sent them raw videos, verbose ffmpeg logs, and finally (after they acknowledged there is definitely an issue with the camera) a full packet capture - it's been "sent to the engineers". I've asked to speak directly with the engineers, and was told no.

On top of that the main stream is fixed at H265 and there is no option to change the codec. I actually got Reolink to send me H264 firmware, and it looked so bad it was clearly unusable - Reolink TrackMix Wifi Firmware v3.0.0.3748_2408132492 - H.264 main stream. They also do not hold their home setting at all, it's way off within hours of setting it - I have 2 and I've confirmed all of this on both.

It would be one thing if they offered me a refund or an exchange for a different device, they offered me $20. Reolink is not a brand I will use anymore if there are any equivalent options in the same price range.

Here is what I have shared with Reolink support - stuttering

[mrBobMusic]

There is an issue with stuttering/dropped frames with the Reolink Trackmix via RTSP, in the Reolink application it is fine but obviously that does no good for Frigate. The picture looks very good otherwise. I have been in contact with their support for about 2 months and I've gotten nowhere. I've sent them raw videos, verbose ffmpeg logs, and finally (after they acknowledged there is definitely an issue with the camera) a full packet capture - it's been "sent to the engineers". I've asked to speak directly with the engineers, and was told no.

On top of that the main stream is fixed at H265 and there is no option to change the codec. I actually got Reolink to send me H264 firmware, and it looked so bad it was clearly unusable - Reolink TrackMix Wifi Firmware v3.0.0.3748_2408132492 - H.264 main stream. They also do not hold their home setting at all, it's way off within hours of setting it - I have 2 and I've confirmed all of this on both.

It would be one thing if they offered me a refund or an exchange for a different device, they offered me $20. Reolink is not a brand I will use anymore if there are any equivalent options in the same price range.

Here is what I have shared with Reolink support - stuttering

I have two Trackmix cameras. Today I tried to set them up in Frigate. I did not get as far as you did. I don't think I have created the correct rtsp string.
Here's what I have: - path: rtsp://admin:[email protected]:554/av_stream/ch0
I tried testing my link in VLC, as suggested in this video.
https://www.youtube.com/watch?v=cRjKu0Y6USY&t=304s

VLC errors out, with "connection failed". Could you tell me the correct syntax for the rtsp string?

Thanks...

[rpm5099]

@mrBobMusic Sure, if you go to rtsp://admin:[email protected]:554/ it should give you the main stream by default. You get the same stream by going to rtsp://admin:[email protected]:554/Preview_01_main. The sub stream is on rtsp://admin:[email protected]:554/Preview_01_sub. This isn't exactly easy to find I agree.

I would be interested to know if you have stuttering/dropped frames in your feed.

[mguebert]

I have four of the trackmix poe cameras, and in the reolink app they work perfectly. I just migrated from blue iris, where they also worked fine. But with frigate I get crashing of ffmpeg with errors related to audio especially error
2024-12-06 07:42:42
ffmpeg.Deck.audio_record
[aac @ 0x60145db4e600] Input buffer exhausted before END element found
error
2024-12-06 07:42:42
ffmpeg.Deck.audio_record
Error while decoding stream #0:1: Invalid data found when processing input
error
2024-12-06 07:42:42
ffmpeg.Deck.audio_record
[aac @ 0x60145db4e600] channel element 2.10 is not allocated
error
2024-12-06 07:42:42
ffmpeg.Deck.audio_record
Error while decoding stream #0:1: Invalid data found when processing input

It is frustrating for sure, because as I indicated they worked fine in blue iris. But I wanted to move away from BI because it is resource intensive.

[rpm5099]

You don't get the stuttering every few seconds? Maybe it's just the wifi version (although I have them connected via ethernet). Would you post your camera and frigate/go2rtc settings? Anything is possible I suppose...

[JoshuaSeidel]

use BCS stream or rtsp Preview_Main_02... Sub_02

im using one and have no issues with latest firmware and h265.

i do have this set tho

ffmpeg:
      hwaccel_args: preset-nvidia-h265

[denisjoshua]

Can you post your config file please ?
I have same cam but I didn't get the audio.
Thanks a lot

[rpm5099]

If you really have no stuttering at all then I guess it is just the trackmix wfi. That certainly is a bit odd considering how similar these devices are. The only real difference seems to be a wifi radio added into the housing.