Failed to sync users from Tautulli Error when attempting to run Unwrap

[subi75]

When initially starting to run Wrapperr v3.2.7 on a Windows desktop (using the .exe version), I set it up appropriately to connect to my Tautulli server (running on a different system in a different subnet), and using the test button it reports back successful.
When I then go into Wrapperr, I'm prompted to log in with my Plex creds (which appear to be accepted no issues) but when I click the Unwrap button, I see a command prompt (running Wrapperr on Windows) window briefly appear then it closes immediately (it flashes on screen for a max of 1 second before auto closing) and then I'm presented with the below error

When looking in the wrapperr.log file I see the below text:

2024/12/15 21:20:26 Admin login session JWT validated.
2024/12/15 21:20:26 Retrieved Wrapperr configuration. - Origin: 127.0.0.1
2024/12/15 21:20:35 Retrieved Wrapperr version. - Origin: 127.0.0.1
2024/12/15 21:21:11 Created and retrieved Plex Auth login JWT Token. - Origin: 127.0.0.1
2024/12/15 21:21:11 Retrieved Wrapperr version. - Origin: 127.0.0.1
2024/12/15 21:21:12 Plex Auth JWT Token validated using Plex API. - Origin: 127.0.0.1
2024/12/15 21:21:12 Shareable links are not enabled in the Wrapperr configuration.
2024/12/15 21:21:15 Retrieved Wrapperr functions. - Origin: 127.0.0.1
2024/12/15 21:21:15 New wrap request.
2024/12/15 21:21:15 Checking Tautulli server 'tautulli'.
2024/12/15 21:21:15 Getting users from Tautulli server 'tautulli'.
2024/12/15 21:21:15 Failed to parse Tautulli response. Error: json: cannot unmarshal string into Go struct field TautulliUser.response.data.user_id of type int
2024/12/15 21:21:15 Failed to get users from Tautulli. Error: Failed to parse Tautulli response.
2024/12/15 21:21:15 Failed to get users. Error: Failed to get users from Tautulli.
2024/12/15 21:21:15 Failed to sync users from Tautulli. Error: Failed to get users.

Noting the following with my config:
My windows PC is in a different subnet to both the Plex server and Tautulli server (Plex and Tautulli are in the same subnet together, but on different hosts/IPs)
I have firewall restrictions in place between subnets, only allowing connectivity from the PC to the 2 servers to reach Plex & Tautulli on their appropriate ports. I do also run a seperate montioring app on my PC that connects to Tautulli and monitors its performance via the API without issue so I know that API connectivity from the PC to the Tautulli server is fine.
Running Wrapperr locally on a Raspberry Pi (using the appropriate ARM64 variant on Debian Bookworm ARM64) in the same subnet as Plex & Tautulli, I get the exact same error, so this is not a Windows to Tautulli connectivity issue, nor does it appear to be a cross-subnet/firewall related issue.
Other things I have tried is:
Basic Auth enabled or disabled - no difference
Plex Auth enabled or disabled - no difference
Using the Sync Users option from Settings fails with same error

[aunefyren]

Mmm, it could be Tautulli changed their API, but seems unlikely as my Wrapperr still functions.

2024/12/15 21:21:15 Failed to parse Tautulli response. Error: json: cannot unmarshal string into Go struct field TautulliUser.response.data.user_id of type int

Seems that maybe the user ID retrieved is not an int? Hard to know without knowing the Tautulli response. I might have to patch Wrapperr to log this properly.

[gouthamravee]

I'm seeing the same problem, here's a snipped from my log

wrapperr  | 2024/12/25 15:34:44 Checking Tautulli server 'Tau'.
wrapperr  | 2024/12/25 15:34:44 Getting users from Tautulli server 'Tau'.
wrapperr  | 2024/12/25 15:34:44 Failed to get users. Error: invalid character '}' after top-level value
wrapperr  | 2024/12/25 15:34:44 Failed to get ignored users. Error: Failed to get users.
wrapperr  | 2024/12/25 15:34:44 Failed to sync users from Tautulli. Error: Failed to get ignored users

Not much more info than that unfortunately.