ADD Ticketing ?

[Abygail007]

Hello everyone !

I use Trmm and I love it (really!)

For my part, I find that it is only missing two major features:

The ability to manage mobile devices (android among others)
and ticketing management.

With that in addition to this rmm, I would stay connected day and night without ever sleeping again.

For ticketing I saw that this was integrated into trmm. Do you know how to install it?

https://github.com/conlan0/Trayicon

[conlan0]

Are you in the discord?

[Abygail007]

Thanks, the tray.exe was compiled successfully. But on point 6 I modified the "install.bat", but how do I add it to the trmm?

I'm sorry I ask a lot of questions 🙃

Edit: sorry, it's all good! I was able to integrate it.

This creates an alert in my rmm, but no email.

This is a good basis for developing some real ticketing management in trmm.

[conlan0]

Awesome glad you got it working... Email alerts will go through but make sure you have all this info filled out in global settings in trmm.

[Abygail007]

yes it is configured correctly. I already receive my usual alerts. Do I have a setting to make in trmm to link the alert to sending an email? because I created an alert for a Check but for the ticket there might be something to configure as well?

[conlan0]

Okay, nope there's no special place to enter the email creds for the systray but make sure you have the recipients in the global config and then it should just work. They will be the ones to receive the emails unlike how you configure the specific recipients for the alerts. If this is still the case where your not receiving the emails tho there might be a problem with how its handling sending them compared to my instance.

[Abygail007]

I receive the email notifications about the alert that I programmed and the global setting is correct. Weird weird 🤔🤔