agent count always shows zero

[daorlov]

Good day everyone, in the upper right corner it always shows zero, although agents are active, and the icons opposite them are green

[dinger1986]

how did you install?

[Avessalom608]

@dinger1986
The installation was traditional, without any changes. Option 1: Easy installation on VPS. In protected mode

[dinger1986]

what does protected mode mean?

[Avessalom608]

@dinger1986

what does protected mode mean?

Run install.sh without the key --insecure

[silversword411]

Here's what I'd recommend.
Reboot
From the correct user, run your ./update.sh --force
To fix what I'd guess is probably broken permissions on the server at a minimum.

If it's still broken, open a ticket with support
https://docs.tacticalrmm.com/support/#commercial-support

and setup ssh access (lower in the page) and we'll login and have a look.

Include the sequence of events from when it was working, to when it broke.

[Avessalom608]

Unfortunately, running the script did not produce results, but thanks for the answer