System Issues. Problem with downloading agent

[targetss]

• OS: Debian GNU/Linux 10 (buster)
• Chrome (Version 117.0.5938.149 (Official build))
• RMM Version: v0.16.4

Installation Method:

• Standard

Problem:

After the upgrade by staff resources started a problem with downloading a new installation file to install the RMM agent. This problem occurs when selecting any parameters for the agent. Only the file "exe" creates a problem, powershell script is downloaded without problems
Object request:
{
"installMethod": "exe",
"client": 1,
"site": 1,
"expires": 24,
"agenttype": "workstation",
"power": 1,
"rdp": 1,
"ping": 1,
"goarch": "amd64",
"api": "https://api.rm.mydomain.ru",
"fileName": "trmm---workstation-amd64.exe",
"plat": "windows"
}

Debug log (Error):

HTTPSConnectionPool(host='agents.tacticalrmm.com', port=443): Max retries exceeded with url: /api/v2/exe (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7fd16dd14850>: Failed to resolve 'agents.tacticalrmm.com' ([Errno -3] Temporary failure in name resolution)"))

Screen:

https://ibb.co/Nx792x9

[wh1te909]

Hi the error is right there in the debug log. your server cannot resolve DNS so just fix your DNS on the server

[targetss]

Oh, Thanks))