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Note: COOP Bank fetch account has a bug; users can check their balance but cannot buy airtime or send money because they keep getting a request to add the account and when they do so, it ends as a check balance transaction
Description
Transaction failed when sending money from COOP bank to M-PESA. The transaction checks balance instead and returns sms showing bank account balance.
Steps to reproduce
Expected result
A success status and amount sent is displayed on the transaction screen after sending money from COOP to Mpesa.
Actual result
A success status is displayed but the transaction checks bank balance and returns sms showing bank account balance.
Link to screenshots/screen recordings
No response
Suggested solution
No response
Device name
Samsung Galaxy A50
Android OS
11
App version
1.19.6
Config version
20230223000057
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this transaction?
Safaricom
Stax device ID or email address
76f877283734ee49
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