[Bug]: Transaction service fails when sending money to Mpesa from KCB

[larrymiami]

Description

Send money service fails with an error "We received no response from KCB Bank. We don't think this transaction worked.Please try again"

Steps to reproduce

1. Open the Stax app.
2. On the home screen, click on the send money icon.
3. On the “pay with” input field, select the bank.
4. On the “recipient network” input field, select Mpesa.
5. On the “send money to” radio button, select myself, enter the desired amount and click on the continue button.
6. When prompted with “finish importing account” click the connect now button.
7. Pay attention to the transaction details page.

Expected result

A confirmation message is received and transaction details are displayed on the screen.

Actual result

A failed status appears with the error "We received no response from KCB Bank. We don't think this transaction worked.Please try again"

Link to screenshots/screen recordings

https://drive.google.com/file/d/1NpabLeFU7-9mr4UCLRXPQYWUEg-SXKhL/view?usp=sharing

Suggested solution

No response

Device name

Xiaomi-Readmi 10C

Android OS

12

App version

1.19.6

Config version

20230223000057

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this transaction?

Safaricom

Stax device ID or email address

cd34e3c1f210911a