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When I connect the coop account for the first time, the app asks for the balance and returns it. However, first time the wrong account balance is returned. However when I request for the balance again and all other subsequent times, the correct account is returned.
The app also never updates the balance on the hope screen next to the bank account, but only shows a dash.
Steps to reproduce
Open stax app
Add a new account: Coop bank(I deleted/removed the account if I had added it before).
Request balance to connect
Provide the pin
Wait for the message
Expected result
The app returns the correct account balance and updates it on the home screen.
Actual result
The app returns the balance but for the wrong account. The balance is also never updated on the home screen.
Description
When I connect the coop account for the first time, the app asks for the balance and returns it. However, first time the wrong account balance is returned. However when I request for the balance again and all other subsequent times, the correct account is returned.
The app also never updates the balance on the hope screen next to the bank account, but only shows a dash.
Steps to reproduce
Expected result
The app returns the correct account balance and updates it on the home screen.
Actual result
The app returns the balance but for the wrong account. The balance is also never updated on the home screen.
Link to screenshots/screen recordings
https://drive.google.com/file/d/1ICCnn7yn7TTyuoujONTX7W4O1gbnDxgX/view?usp=drivesdk
Suggested solution
Ensure that everytime the app connect to coop account, it chooses the right account number out of the two present ones, in my case it's choice 2.
Device name
Huawei y5 2019
Android OS
9
App version
1.19.6
Config version
No response
Is your phone dual SIM or single SIM?
Dual SIM
Which telco are you using for this transaction?
Safaricom
Stax device ID or email address
[email protected]
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