How long does it take to recognize an update has been release?

[zotoro]

So I saw today that Plex Media Server version 1.18.3.2156 was released, so I ran the application with the gui just to test it. Upon running, the application says that I currently have the latest version of plex installed even though I still have the previous out-dated version installed and the web client is prompting me to update. I was wondering how long it takes for the auto updater to sync with the most current plex build and recognize that mine is out of date?

[TechieGuy12]

It should be almost instantaneous as the app reads JSON file that is updated by Plex. I just checked the file and it references the latest version. Are you on the latest version of this app?

[zotoro]

Yes, I've tried both v0.1.8.5 along with v0.1.8.6-beta.2. Just downloaded fresh copies of each to confirm. Both show that I have a plex installation of v1.18.2.2058 and that that is also the latest version. Not sure what could be causing this if it's working fine on your end... I've uploaded a screenshot as well here: https://imgur.com/a/BJmLchI

[zotoro]

Additional details: Plex Media Server was installed with default settings. Plex Media Server Service Tray was also installed with default settings.

System: Windows 10 Pro, 64-bit

[TechieGuy12]

What do you get when you access https://plex.tv/api/downloads/1.json in your browser?

[zotoro]

After opening that link in my browser, the web address changes to: https://plex.tv/pms/downloads/5.json

Then I get this huge output that I've pasted below. After a cursory glance, I can see that the newest version of plex is properly listed as "1.18.3.2156," so I'd wager a guess that for some reason my psupdate.exe isn't properly grabbing the most recent .json file when looking for updates? Or maybe the fact that my browser won't open /downloads/1.json and instead switches to opening /downloads/5.json is causing the problem?

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(#9996)\r\n- (Playqueue) Shared users would not see subsequent episodes in playqueues (#10838)\r\n- (Scanner) Some pre-defined directories weren't ignored when scanning (#10671)\r\n- (DVR) Fix for crash when accessing Live TV & DVR.\r\n- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)","releases":[{"label":"Download","build":"windows-x86","distro":"windows","url":"https://downloads.plex.tv/plex-media-server-new/1.18.3.2156-349e9837e/windows/PlexMediaServer-1.18.3.2156-349e9837e-x86.exe","checksum":"88da71221c1b119b4b2eb452eb2d6a9b1b5de9bd"}]},"MacOS":{"id":"macos","name":"MacOS","release_date":1576505542,"version":"1.18.3.2156-349e9837e","requirements":"<a href=\"https://support.plex.tv/hc/en-us/articles/200375666\" target=\"_blank\">OS X 10.9 Mavericks or newer</a>","extra_info":"","items_added":"- (Dashboard) Add CPU and memory graphs to some new linux-based platforms (#10080)\r\n- (Library) Don't add duplicate files to the PlayQueue. 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(#9996)\r\n- (Playqueue) Shared users would not see subsequent episodes in playqueues (#10838)\r\n- (Scanner) Some pre-defined directories weren't ignored when scanning (#10671)\r\n- (DVR) Fix for crash when accessing Live TV & DVR.\r\n- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)","releases":[{"label":"Download","build":"darwin-x86_64","distro":"macos","url":"https://downloads.plex.tv/plex-media-server-new/1.18.3.2156-349e9837e/macos/PlexMediaServer-1.18.3.2156-349e9837e-x86_64.zip","checksum":"e7e1cdf38ffa15e44d1080fb4bc77ced355b9480"}]},"Linux":{"id":"linux","name":"Linux","release_date":1576505542,"version":"1.18.3.2156-349e9837e","requirements":"","extra_info":"","items_added":"- (Dashboard) Add CPU and memory graphs to some new linux-based platforms (#10080)\r\n- (Library) Don't add duplicate files to the PlayQueue. This could occur when a single file contains multiple episodes. 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[zotoro]

So I have no idea what happened, but I have my system set to run the update scrcipt with the -silent argument everyday at 8am, and the script successfully updated the server to the latest version this morning. I'm not sure why when I opened the program gui manually yesterday it wasn't properly detecting the latest version, but apparently whatever was going wrong yesterday went right this morning...? Anyways, I'm not sure if I should close this issue or if you'd like to converse more to figure out what caused this problem in the first place, so let me know.

[AnthonyBe]

So I'm seeing the same issue as reported above.

My Plex server is currently 1.18.5.2309
I'm using psupdate 0.1.8.6-beta3
If I open the Plex client for Windows, I get the banner saying A Plex Media Server update is available for the server <myservername> 1.18.6.2368
When I run psupdate it reports that the installed AND latest version is 1.18.5.2309

If I go to https://plex.tv/api/downloads/1.json it redirects to https://plex.tv/pms/downloads/5.json and returns
{"computer":{"Windows":{"id":"windows","name":"Windows","release_date":1580817737,"version":"1.18.6.2368-97add474d","requirements":"<a href=\"https://support.plex.tv/hc/en-us/articles/200375666\" target=\"_blank\">Windows 7 SP1 or newer</a>","extra_info":"","items_added":"(Web) Updated to 4.20.2","items_fixed":"(Butler) Auto deletion of old update directories would fail on Windows.
so the new version is there, but not being detected by psupdate.

Is there any logging I can enable for psupdate?

[AnthonyBe]

Found log file (no docs on where the log file is or the file name just by the by).
Looks like my problem is same as #37

[theg1nger]

In case anyone is wondering where the log file is on Windows:
%LOCALAPPDATA%\Temp\plex-updater.txt