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Shop can't send emails from IDN domains #36058

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2 tasks done
Prestaworks opened this issue Apr 30, 2024 · 1 comment
Open
2 tasks done

Shop can't send emails from IDN domains #36058

Prestaworks opened this issue Apr 30, 2024 · 1 comment
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8.1.x Branch BO Category: Back Office Bug Type: Bug Email Label: Which BO under menu is concerned Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification Ready Status: Issue is ready to be worked on Verified The issue has been reproduced

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@Prestaworks
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Prerequisites

Describe the bug and add attachments

If the shop is configured with an IDN domain (domain with åäö for instance) as a contact email, it's not possible to send emails, all you get is the error
"Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "
if trying to send the test mail to the IDN domain you get the error
Address in mailbox given [xxxxxxxxx] does not comply with RFC 2822, 3.6.2.

Expected behavior

Emails should be possible to be send even if an IDN domain is used.

Steps to reproduce

  1. Go to configure -> shop parameters -> contact.
  2. Go to second tab Stores
  3. Enter a shop email with an IDN domain like [email protected]
  4. Go to Advanced parameters -> e-mail
  5. Try to send a test email using smtp.

PrestaShop version(s) where the bug happened

8.1.5

PHP version(s) where the bug happened

7.4.9

If your bug is related to a module, specify its name and its version

No response

Your company or customer's name goes here (if applicable).

Prestaworks AB

@Prestaworks Prestaworks added Bug Type: Bug New New issue not yet processed by QA labels Apr 30, 2024
@florine2623
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Hello @Prestaworks ,

I reproduce the issue with PrestaShop version 8.1.x and develop, I'll add this to the backlog so it can be fixed.

1.7.8.x, 8.1.x : error message
Screenshot 2024-05-14 at 11 34 45

develop : loads forever
Screenshot 2024-05-14 at 11 36 58

Please be aware that some issues might take a very long time to be resolved. If this one is important to you and you cannot wait for it to be fixed on the project’s own time, we strongly suggest you consider contacting a professional to help you.

If you fix the issue on your end, please contribute it back to the project. Remember that the more people contribute, the better PrestaShop becomes for everyone.

Thank you

@florine2623 florine2623 added BO Category: Back Office Email Label: Which BO under menu is concerned Verified The issue has been reproduced 8.1.x Branch Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification Ready Status: Issue is ready to be worked on and removed New New issue not yet processed by QA labels May 14, 2024
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Labels
8.1.x Branch BO Category: Back Office Bug Type: Bug Email Label: Which BO under menu is concerned Minor Severity: minor bug > https://build.prestashop.com/news/severity-classification Ready Status: Issue is ready to be worked on Verified The issue has been reproduced
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