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When a call is transferred from a salesperson to the riv queue, the information shown on the display is inconsistent. On the first attempt, only the name of the person transferring the call appears, but the caller’s information (name and origin) is missing. However, on the second attempt, both the caller's name and their origin are displayed correctly.
Steps to Reproduce:
Receive an incoming call in a queue.
Transfer the call from the agent to another queue.
Observe that only the transfer agent's name is displayed initially, without the caller's information.
After the call times out and re-rings, the correct caller information is displayed.
Expected Behavior:
The caller’s name and origin should be displayed consistently from the first transfer attempt.
The text was updated successfully, but these errors were encountered:
edospadoni
changed the title
Caller’s Information Missing After First Transfer to Queue
NethLink: Caller’s Information Missing After First Transfer to Queue
Nov 14, 2024
When a call is transferred from a salesperson to the riv queue, the information shown on the display is inconsistent. On the first attempt, only the name of the person transferring the call appears, but the caller’s information (name and origin) is missing. However, on the second attempt, both the caller's name and their origin are displayed correctly.
Steps to Reproduce:
Expected Behavior:
The caller’s name and origin should be displayed consistently from the first transfer attempt.
The text was updated successfully, but these errors were encountered: