Change department by VARIABLE id

[quockhanh-tran]

Yes, department id is a variable as it's mentioned in the title.

I set a variable using "Update Current Chat > Set chat variable" trigger and it can be explored by LHC: {args.chat.chat_variables_array.dep_id}. Let's say it has the value of 2.

However, when I use it as a department id in "Update Current Chat > Change department" trigger, it doesn't work. When I try with the specific id (e.g. 2), it works perfectly.

What can I do?

[remdex]

And where did you read it that this place supports that syntax?

[remdex]

You can use check for conditions to proceed and execute trigger which would change to statically defined id.
Besides that I'll add support for your use case on monday :)

[quockhanh-tran]

Great! Thank you.

[quockhanh-tran]

Actually, I'm integrating AI into LHC. The idea is when my model calls change_department function with an id, LHC will change department of the chat according to that id. So it only needs a function and a corresponding LHC trigger.
For now, there are 5 functions for 5 departments. In each corresponding trigger, department id is specified explicitly. This is fine anw, except there are more departments.

Just let you know what I'm doing. I don't rush at all. Please feel free.
Thanks again. 🙏

[remdex]

Here is your updated. bc0e4cb

[quockhanh-tran]

It works perfectly. Thank you. 😄