How to set up Firebase project for notifications?

[jamminjames]

The instructions here seem very incomplete.

I have started a Firebase project. In the instructions linked above, it says "Afterward, you will download a *.json file, which you will use to generate a Bearer token for notifications." But how do you use that file to generate said token? Do you just add the json file somewhere in the livehelperchat subdirectories, and if so, where?

Then, under "Sending Notifications Using Your Own Firebase Project," it says, "Refer to this file," and shows where the "lhmobile.php" file is. But that file doesn't have things in it that the example shows, like the "$serviceAccountFile" variable. Do I just put that in there, and point to the above-mentioned json file?

None of this is in there, either, though the example, which refers to the "lhmobile.php" file, seems to indicate that it is:

// Load service account data
$serviceAccount = json_decode(file_get_contents($serviceAccountFile), true);
$clientEmail = $serviceAccount['client_email'];
$privateKey = $serviceAccount['private_key'];
$firebaseScope = 'https://www.googleapis.com/auth/firebase.messaging';
$tokenUri = 'https://oauth2.googleapis.com/token';

Are we supposed to just paste it in somewhere? The instructions give no clue. Or is this a file we create and put somewhere. Again, if so, where?

I do have the Android app installed, and it is working, however, I am not getting notifications. I do get a ringing tone when someone starts a chat. But I'd love to have a notification popup that can be clicked on, to take me directly to the chat.

Thanks for any help.

[remdex]

1. You need firebase project only if you are planning to compile your own version of android APP.
2. For you relative is only this function so start there. Everythign happens in this file only. https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/lib/core/lhmobile/lhmobile.php#L604
3. To that php file I make request https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/lib/core/lhmobile/lhmobile.php#L620 here. So service file can be locally hosted or curl request is made to my subdomain to get bearer token.

In general you don't need to change in php code anythign except create file with required content.

[remdex]

I'll improve UI itself on monday a little bit. As FCM key in back office just stores bearer token __ expire time value.

[jamminjames]

Thanks for the reply, but still confused. You say to create a file like the "service_account.php" example, but where do I get the key_id, project_id, etc for it? And where is that "Use local service file" checkbox? Once created, can I put this file anywhere, and just fill in the url for it? Should it go in one of the "livehelperchat" subdirectories?

It's also confusing that the "lhmobile.php" is mentioned in the instructions as "relevant", and you mentioned it here ... it makes it sound like we're supposed to make changes to it. However, you say here we don't need to make changes to any php code.

Also, in site_admin/notifications/settings, there's a way to generate keys and fill out the settings, and a file to download and place in your root folder. I did that. Are those actually necessary for notifications, or are those for the custom app you're talking about?

Unfortunately, it seems that once I did that, the public-facing icon on our site changed to a "mail" symbol and says no operators are on duty -- even though I am logged in -- and says to send a message instead. Maybe it was something else that caused this, but if I'm logged in, why is it saying no operators are on duty?

Thanks again.

[remdex]

Are you going yo make your own mobile app? You need to have custom service file only in that case.

This window has all instructions in it so why you asking where is that checkbox?

https://demo.livehelperchat.com/site_admin/mobile/settings

You don't have to change anything in lhmobile.php

For default application you need only to check Enable notifications that's it.

[jamminjames]

My page at /site_admin/mobile/settings does not show what the demo page does. It stops under FCM Key field. I have 'Enable notifications' checked, but I do not get notifications. See attached screenshot. Also, how can I fix the fact that the chat icon says "There are no online operators at the moment," even though I am logged in?

[remdex]

1. You have old version.
2. Read documentation as there can be many scenarios.

[jamminjames]

I tried updating to new version, downloading the files and unzipping (renaming old folder in case I need to go back), but it won't work with the database. I tried renaming the database so it would install the new one, but it doesn't do it. How can get it to install the new database? Thanks.

[remdex]

https://doc.livehelperchat.com/docs/upgrading

[jamminjames]

Thanks for your patience. Unfortunately, when I run:
php cron.php -s site_admin -c cron/util/update_database
I get: SQLSTATE[22007]: Invalid datetime format: 1292 Truncated incorrect INTEGER value: ''

[remdex]

Without looking directly in your setup I can't help with that.

Go to back office and try to execute queries one by one /site_admin/system/update and you will see which one is cousing it.

[jamminjames]

If I were to just do a fresh install, would you recommend I drop the database and delete all the files first? I did not use composer to install last time, but I'm thinking I will if I do a fresh install.

[remdex]

Up to you.

[jamminjames]

I went back to the old files (renaming new folder), and was able to update the db from there, via site_admin/system/update. Now, to update to the new version, will it work to just go back to the new folder (with the new files)?

[remdex]

Yes. Just follow manual and during file replacement just disable cache in config.

[jamminjames]

Thanks. Regarding the 'Custom mobile application integration service_account file', where do I get the 'private_key_id' and 'private_key'. I set up an Oauth, and have the other info, including 'client_id', etc, but don't see the above. Unless it's the key at https://web-push-codelab.glitch.me/, however, that does not show a 'private_key_id'.

[remdex]

Are making custom mobile app?

[jamminjames]

No, but the instructions say to have that file for notifications.

[remdex]

Read more time everything... https://doc.livehelperchat.com/docs/mobile

There is no need to modify any of that...

[jamminjames]

It says to set it up at Configuration -> System -> Mobile (Settings), where I checked "Enable notifications", but then it has a blank for an FCM key, which I believe you said was just for custom apps. So I left that blank, is that right? But I am not getting notifications on my phone. I have the LiveHelperChat app set to receive notifications on the phone (Android).

[remdex]

FCM Key is filled automatically. AFter you enable and enable mobile notifications you can go to mobile sessions and click test just. Or if it stilld oes not work delete mobile session record and try again.

There is paid support if you need hand holding support.

[jamminjames]

Okay, I reset my login (new username, pw), and it's finally working. I don't usually need hand-holding, and I HAVE read and reread and searched the documentation, trying everything, and it still wasn't working. The documentation is confusing, but I suppose a lot of that is that it's a very complex app. I appreciate the work that's gone into it, and for your patience. Thank you.