[Bug]: Can connect to server but cannot connect to the Internet on Outline VPN

[ajayjjain]

Application

Outline Client

Describe the bug

I'm able to connect to the Outline server successfully. However, once I am on the VPN, I am not able to access the Internet. I am able to access the Internet when I am not connected to the Outline server, but connecting to the Outline server prevents me from getting onto the Internet.

Steps to reproduce

1. Open Outline Client
2. Connect to an Outline server
3. Attempt to go on the Internet

What did you expect to happen?

I expect to be able to use the Internet normally as I do when I am not connected to the VPN

What actually happened?

I cannot connect to the Internet, I cannot load web pages, respond to Slack messages, etc.

Outline Version

1.12.1

What operation system are you using?

macOS

Operating System Version

Ventura 13.5.2

Screenshots and Videos

No response

[daniellacosse]

Thank you for reaching out! Please submit feedback through the application on the device where you’re experiencing this issue – or contact us at support.getoutline.org – and include the GitHub issue number so that we can better support your needs.

If you haven’t already, check out the Outline Support Site at support.getoutline.org for access to help articles and more.

[ajayjjain]

@daniellacosse I submitted feedback weeks ago, at least twice. I've made two Reddit posts, and no one from Outline customer support has reached out to me. Should I file another ticket? This is my ticket from April 2nd: 00606256

[daniellacosse]

@ajayjjain Concerning! I've personally notified our customer support team.

[ajayjjain]

@daniellacosse thank you!

[manhte2]

i got same problem with window 10 and windows 11, anyone can advise ?

[yehtetmaungmaung]

I'm having the same issue. Outline server is hosted on AWS lightsail with Ubuntu 20.04
Server Version is 1.9.0. Client app is appImage in linux(Fedora), clients with Ubuntu doesn't work too.(But it works in my android phone)
While connected to vpn, I can still ssh into lightsail server, but cannot access internet. So I call some websites with curl and the output is could not resolve host. I'm still trying to understand what's happening because 2 weeks ago before I joined this company, it was working and the data transferred in the last 30 days was 1.1TB.

[sbruens]

Could you provide more details on how you were able to reproduce this issue so we can further assist you. Please include details like hosting provider, operating system, commands run, etc.

For linux clients, can you try our experimental CLI to see if that works: https://github.com/Jigsaw-Code/outline-sdk/tree/main/x/examples/outline-cli.

[sbruens]

Hi there,

We're closing this issue due to inactivity. We haven't heard back from you in a while, and aim to keep our issue tracker organized.

If you're still experiencing this problem or have any additional information to share, please feel free to reopen this issue or create a new one.

Thank you for your understanding!