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After JAMF install, Bluetooth was activated #38

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wslack opened this issue Sep 8, 2017 · 54 comments
Open

After JAMF install, Bluetooth was activated #38

wslack opened this issue Sep 8, 2017 · 54 comments

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@wslack
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wslack commented Sep 8, 2017 •
edited

I'm 95% sure I had bluetooth off on my machine before JAMF. After the install, I saw the activated Bluetooth icon in my menu bar.

Edit: this issue has occurred and reoccurred on these dates:

  1. Sept 8, 2017
  2. Sept 12
  3. Sept 27
  4. Sept 29
  5. Oct 31
  6. Nov 17
  7. Nov 22
  8. Dec 4
  9. Jan 4, 2018
  10. Jan 29
  11. Feb 7
  12. Feb 9
  13. Feb 20
  14. Mar 5
  15. Mar 22 (when turned on at my desk)
  16. April 26 (when turned on while moving through the building)
  17. July 23 (after a week away on vacation, at my desk in GSA, not at startup but upon waking from sleep)
  18. July 25 (computer was shut down as normal and left in GSA)
  19. August 13 (computer was shut down as normal and left in GSA over the weekend)
@wslack
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wslack commented Sep 12, 2017

Bluetooth is on again, turning it off again. cc @konklone

@wslack
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wslack commented Sep 19, 2017

Bluetooth is now back in my menu bar (removed it both times before) but still off.

@Vanbella
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Hello. Enforcing Bluetooth in menubar is one of the security items were managing via JAMF.

@wslack
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wslack commented Sep 25, 2017

@Vanbella are you supposed to be activating bluetooth as well? I would think we'd want it off by default.

@Vanbella
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The policy does not enable Bluetooth, it just enforces that its in the Menubar to alert the user that Bluetooth is enabled.

@wslack
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wslack commented Sep 25, 2017

Ok - I observed, at least once, bluetooth being activated, 13 days ago. Will keep watching.

@wslack
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wslack commented Sep 27, 2017

@Vanbella bluetooth is on again; I just took this screenshot:
screen shot 2017-09-27 at 10 22 21 am

@wslack
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wslack commented Sep 27, 2017 •
edited

It was in the menu bar but off yesterday; now its in the bar and on. I just turned it off again.

@wslack
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wslack commented Sep 29, 2017

Bluetooth is on again.
screen shot 2017-09-29 at 11 13 51 am

Turned it off, again:
screen shot 2017-09-29 at 11 14 03 am

@Vanbella
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Vanbella commented Sep 29, 2017 via email

@wslack
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wslack commented Sep 29, 2017

I have no devices but I do have the advanced settings checked - had never opened that screen. Will uncheck them.

screen shot 2017-09-29 at 3 55 41 pm
screen shot 2017-09-29 at 3 55 21 pm

@wslack
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wslack commented Sep 29, 2017

Confirming I unchecked the advanced settings.

@wslack
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wslack commented Oct 31, 2017

@Vanbella Bluetooth is on again. The advanced settings are still unchecked. Turning it off again.

@wslack
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wslack commented Oct 31, 2017

There were/are no paired devices.

@wslack
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wslack commented Nov 17, 2017 •
edited

Bluetooth is on again. There are no paired devices and the advanced settings are unchecked. Turning off again.

@wslack
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wslack commented Nov 22, 2017

Bluetooth is on again.
screen shot 2017-11-22 at 12 54 41 pm

Settings Screen:
screen shot 2017-11-22 at 12 54 53 pm

No advanced settings on:
screen shot 2017-11-22 at 12 55 01 pm

Turned it off again:
screen shot 2017-11-22 at 12 55 12 pm

@konklone
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@Vanbella Can you or someone on your team suggest next steps for @wslack to take?

@wslack
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wslack commented Dec 4, 2017 •
edited

Bluetooth is on again! Preferences are unchanged.

Also, noting here that @Vanbella said this 7 days ago:

The Jamf logs show 11/21 the Bluetooth icon was added to the menubar on your Mac. The same policy ran on my 2 test macs as well. Bluetooth was not enabled on the 2 test macs. The Jamf policy is not enabling Bluetooth. So im looking into what would cause your Bluetooth issue and how to test it, resolve it.

It seems like its turning on when I come into the office. (edited to add direct link to Slack thread)

@wslack
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wslack commented Dec 4, 2017

Confirming I turned Bluetooth off once more.

@Vanbella
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Vanbella commented Dec 4, 2017 via email

@wslack
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wslack commented Dec 4, 2017 •
edited

G0048227125 is the barcode, C02N8012G3QK is the serial number.

And no - there have been no bluetooth items paired to this machine in the past year.

@Vanbella
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Vanbella commented Dec 4, 2017 via email

@randyhart
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This same thing happened to me, just today. It's the first time that's happened. I turned it off because I don't have any need for bluetooth on my laptop and I've heard anecdotally having bluetooth might be a security risk.

@Vanbella
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Vanbella commented Dec 12, 2017 via email

@konklone
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@Vanbella We're hoping you can dig in a bit deeper -- it's clear GSA IT isn't intentionally activating Bluetooth on our machines, but this is a recurring issue that looks highly correlated with GSA IT management of Macs.

It sounds like you looked at @wslack's computer? Did you see anything in the logs or other places? If not, what should we do to figure out what's going on? It's not enough to note that there's no Bluetooth policy -- our collective responsibility is to figure out what's going on on our laptops when there's a surprise.

@Vanbella
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Vanbella commented Dec 13, 2017 via email

@randyhart
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  1. No idea how to do that, and this doesn't merit the time it would take to find out.

  2. I'm going to hold off on filing the GSA service desk ticket because it seems that now my WiFi is getting JAMF'ed about once a day. I was lucky til this point but ever since the bluetooth thing, I'm now getting all kinds of buggy behavior. If that keeps happening I'll use my service desk time to unJAMF my WiFi.

Thanks.

@Vanbella
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Vanbella commented Dec 13, 2017 via email

@randyhart
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I'm just going to roll with it. Mine hasn't done it since the first time, so it's not as bad as what @wslack is dealing with. Appreciate the additional information and the offer to assist. Thank you.

@wslack
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wslack commented Dec 18, 2017

Should I file an IT Service Desk ticket?

@Vanbella
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Vanbella commented Dec 18, 2017 via email

@wslack
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wslack commented Dec 18, 2017

kk I will do that next time it happens.

@konklone
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@wslack Could you do it anyway before waiting for it to reoccur, just referencing this issue?

@wslack
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wslack commented Dec 27, 2017 •
edited

Ticket suggested I do this:

Go to System Preference—General
Uncheck “Allow Handoff between this Mac and your iCloud devices”
Restart your Mac

I've done these (not the restart, will do that later today) and will report back if/when bluetooth is active again.

@wslack
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wslack commented Dec 28, 2017

(also, I will plan to close this issue in three months if the issue does not recur)

@wslack
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wslack commented Jan 4, 2018

Bluetooth was on again at startup this morning. I didn't do anything to the computer between yesterday when I turned it off at GSA and this AM, when I turned it on at GSA. screen shot 2018-01-04 at 11 13 53 am

@wslack
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wslack commented Jan 4, 2018

Confirming that the handoff screen was set as requested:
screen shot 2018-01-04 at 11 15 08 am

Confirming no bluetooth devices are paired:
screen shot 2018-01-04 at 11 16 02 am

Confirming Bluetooth advanced settings:
screen shot 2018-01-04 at 11 16 14 am

@wslack
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wslack commented Jan 4, 2018

Turned it back off:
screen shot 2018-01-04 at 11 17 21 am

@wslack
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wslack commented Jan 29, 2018

screen shot 2018-01-29 at 10 26 08 am

Happened again!

Turned it off again:

screen shot 2018-01-29 at 10 26 55 am

@wslack
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wslack commented Jan 29, 2018

Contacting the service desk

@Vanbella
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Vanbella commented Jan 29, 2018 via email

@wslack
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wslack commented Jan 29, 2018

@Vanbella that didn't attach!

@wslack
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wslack commented Jan 29, 2018

New ticket: INC2217456

@wslack
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wslack commented Jan 29, 2018 •
edited

Next step: I tried deleting the files here and will restart my computer, then we'll see if it recurs.

screen shot 2018-01-29 at 1 00 48 pm

(edit: only the top two files)

@wslack
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wslack commented Feb 7, 2018

Happened again.....will circle back later.

@wslack
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wslack commented Feb 7, 2018

I turned it back off and e-mailed a GSA IT contact. I don't want to reimage the computer to fix this, so I think it will just stand in status quo.

@wslack
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wslack commented Feb 8, 2018

I will also try a PRAM restart.

@Vanbella
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Vanbella commented Feb 8, 2018 via email

@wslack
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wslack commented Feb 8, 2018

Did the PRAM restart and no, we have never put bluetooth in debug mode.

@Vanbella
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Vanbella commented Feb 8, 2018 via email

@wslack
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wslack commented Feb 9, 2018

Awesome! It just happened again so whatever's causing it is happening more. ALSO - one of my settings is different! Maybe that was because of the file deletion?

screen shot 2018-02-09 at 3 30 03 pm

@wslack
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wslack commented Feb 9, 2018

regardless, I have unchecked the box and turned off bluetooth again.

@wslack
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wslack commented Feb 20, 2018

@Vanbella ping as this just recurred today

@wslack
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wslack commented Mar 5, 2018

@Vanbella had me turn on bluetooth logging and the issue has recurred today! Will go over logs with him soon.

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4 participants
@konklone @wslack @randyhart @Vanbella