[$250] Travel-Trip room is empty, expenses are not shown for the account

[lanitochka17]

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Version Number: 9.2.35-3
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: https://test-management.browserstack.com/projects/2219752/folder/13177079/test-cases/41237918
Issue reported by: Applause - Internal Team

Action Performed:

Preconditions: New expensifail account created in OD. New Control workspace is created,
This command is run in the console:
var settings = NVP.get('travelSettings') || {};
settings.testAccount = true;
NVP.set('travelSettings', settings);

1. Sign in to ND with the account from the preconditions
2. Tap the FAB - Book travel
3. Book 1 way flight from Seattle to San Francisco at least 1 month in advance with Alaska Airlines
4. Navigate back to the ND, open workspace chat
5. Open the trip room

Expected Result:

Trip room contains travel summary, travel expenses are displayed in the workspace chat and in Reports

Actual Result:

Trip room is empty, travel expenses are not displayed in the workspace chat and in Reports

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Platforms Tested:

On which of our officially supported platforms was this issue tested:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6980861_1761075936483.Travel.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021981575750241388906
• Upwork Job ID: 1981575750241388906
• Last Price Increase: 2025-11-28

Issue Owner

Current Issue Owner: @dominictb

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021981575750241388906

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @dominictb (External)

[dominictb]

Hi @lanitochka17 Is the trip room in the recording still not working? If so, can you (or this bug reporter) add my email to the workspace where the trip was created? Here's my email tb-dominic+travel@outlook.com. It would help me debugging.

[lanitochka17]

@dominictb added as a member in workspace
If need to add as a second contact method let me know
thanks

[dominictb]

@lanitochka17 Can you make me the workspace admin so I can access to the travel room in the bug recording?