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Assumed duplicate requests are ignored #54

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tyliec opened this issue Nov 26, 2023 · 0 comments
Open

Assumed duplicate requests are ignored #54

tyliec opened this issue Nov 26, 2023 · 0 comments
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@tyliec
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tyliec commented Nov 26, 2023

Describe the bug

Not necessarily a technical related bug, however assumed duplicate requests can be ignored by the responding agency.

Presenting the scenario:

  1. User A submits a request to X responding agency
  2. User B submits a similar wording request to X responding agency
  3. Responding agency only responds to User A, as they assume its a duplicate request as the emails seem to come from the same place

Expected behavior
Responding agency responds to both requests, as they are sent by different people - even if they might be asking for the same information.

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