HAWK not starting on fresh install of openSUSE LEAP 15.2

[matthiashinrichs]

Hello

if you install hawk2 on openSUSE LEAP 15.2,
hawk-backend.service will not start because of the following error:
2020-07-06T21:52:07.710011-06:00 nss-leap152 puma.ruby2.5[10033]: [10033] ! Unable to load application: Gem::ConflictError: Unable to activate sass-rails-5.1.0, because railties-5.1.4 conflicts with railties (>= 5.2.0) 2020-07-06T21:52:07.710267-06:00 nss-leap152 puma.ruby2.5[10033]: /usr/lib64/ruby/2.5.0/rubygems/specification.rb:2327:in raise_if_conflicts': Unable to activate sass-rails-5.1.0, because railties-5.1.4 conflicts with railties (>= 5.2.0) (Gem::ConflictError)
`

I found a simple "workaround" to fix this issue by locking the package "ruby2.5-rubygem-railties-5.2" before installing hawk.
Then only "ruby2.5-rubygem-railties-5_1" will be installed and every works fine.

I saw at least the package "ruby2.5-rubygem-sass-rails-5.1" requires "rubygem(ruby:2.5.0:railties) >= 5.2.0" and if you want to try installing it alone after locking "ruby2.5-rubygem-railties-5.2" you get a missing dependency error.
But not when try to install hawk2.

Logs/"zypper in" output:
Nothing locked: no issues for zipper but hawk-backend.service will not start

root:~ # zypper in hawk2
Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following 90 NEW packages are going to be installed:
  cluster-glue corosync crmsh crmsh-scripts csync2 hawk-apiserver hawk2 libcfg6 libcmap4 libcorosync_common4 libcpg4 libglue2 libpacemaker3 libqb20 libquorum5 librsync2 libsam4 libtotem_pg5 libvotequorum8 mozilla-nss-tools pacemaker
  pacemaker-cli python3-cssselect python3-lxml python3-parallax python3-python-dateutil resource-agents ruby2.5-rubygem-actioncable-5_1 ruby2.5-rubygem-actionmailer-5_1 ruby2.5-rubygem-actionpack-5.2 ruby2.5-rubygem-actionpack-5_1
  ruby2.5-rubygem-actionview-5.2 ruby2.5-rubygem-actionview-5_1 ruby2.5-rubygem-activejob-5_1 ruby2.5-rubygem-activemodel-5_1 ruby2.5-rubygem-activerecord-5_1 ruby2.5-rubygem-activesupport-5.2 ruby2.5-rubygem-activesupport-5_1
  ruby2.5-rubygem-arel ruby2.5-rubygem-axiom-types ruby2.5-rubygem-builder ruby2.5-rubygem-bundler ruby2.5-rubygem-coercible ruby2.5-rubygem-concurrent-ruby ruby2.5-rubygem-crass ruby2.5-rubygem-descendants_tracker
  ruby2.5-rubygem-equalizer ruby2.5-rubygem-erubi ruby2.5-rubygem-ffi ruby2.5-rubygem-gettext ruby2.5-rubygem-gettext_i18n_rails ruby2.5-rubygem-gettext_i18n_rails_js ruby2.5-rubygem-globalid ruby2.5-rubygem-i18n ruby2.5-rubygem-ice_nine
  ruby2.5-rubygem-js-routes ruby2.5-rubygem-kramdown ruby2.5-rubygem-locale ruby2.5-rubygem-loofah ruby2.5-rubygem-mail ruby2.5-rubygem-method_source ruby2.5-rubygem-mini_mime ruby2.5-rubygem-mini_portile2 ruby2.5-rubygem-nio4r
  ruby2.5-rubygem-nokogiri ruby2.5-rubygem-po_to_json ruby2.5-rubygem-puma ruby2.5-rubygem-rack ruby2.5-rubygem-rack-test-0_6 ruby2.5-rubygem-rails-5_1 ruby2.5-rubygem-rails-dom-testing ruby2.5-rubygem-rails-html-sanitizer
  **ruby2.5-rubygem-railties-5.2 ruby2.5-rubygem-railties-5_1** ruby2.5-rubygem-rb-fsevent ruby2.5-rubygem-rb-inotify ruby2.5-rubygem-sass ruby2.5-rubygem-sass-listen **ruby2.5-rubygem-sass-rails-5.1** ruby2.5-rubygem-sprockets
  ruby2.5-rubygem-sprockets-rails ruby2.5-rubygem-text ruby2.5-rubygem-thor ruby2.5-rubygem-thread_safe ruby2.5-rubygem-tilt ruby2.5-rubygem-tzinfo-1.2 ruby2.5-rubygem-virtus ruby2.5-rubygem-websocket-driver-0_6
  ruby2.5-rubygem-websocket-extensions sqlite3

90 new packages to install.
Overall download size: 39.3 MiB. Already cached: 0 B. After the operation, additional 90.4 MiB will be used.
Continue? [y/n/v/...? shows all options] (y): n

Locking "ruby2.5-rubygem-railties-5.2":
ruby2.5-rubygem-sass-rails-5.1 cannot be installed ...

root:~ # zypper al ruby2.5-rubygem-railties-5.2
Specified lock has been successfully added.
root:~ # zypper in ruby2.5-rubygem-sass-rails-5.1
Loading repository data...
Reading installed packages...
Resolving package dependencies...

Problem: ruby2.5-rubygem-sass-rails-5.1-5.1.0-lp152.1.1.x86_64 requires rubygem(ruby:2.5.0:railties) >= 5.2.0, but this requirement cannot be provided
  not installable providers: ruby2.5-rubygem-railties-5.2-5.2.3-lp152.2.3.x86_64[susemanager:opensuse_leap15_2-x86_64]
 Solution 1: remove lock to allow installation of ruby2.5-rubygem-railties-5.2-5.2.3-lp152.2.3.x86_64[susemanager:opensuse_leap15_2-x86_64]
 Solution 2: do not install ruby2.5-rubygem-sass-rails-5.1-5.1.0-lp152.1.1.x86_64
 Solution 3: break ruby2.5-rubygem-sass-rails-5.1-5.1.0-lp152.1.1.x86_64 by ignoring some of its dependencies

Choose from above solutions by number or cancel [1/2/3/c/d/?] (c):

... but hawk2 can. And is running fine as it should:

root:~ # zypper in hawk2
Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following 86 NEW packages are going to be installed:
  cluster-glue corosync crmsh crmsh-scripts csync2 hawk-apiserver hawk2 libcfg6 libcmap4 libcorosync_common4 libcpg4 libglue2 libpacemaker3 libqb20 libquorum5 librsync2 libsam4 libtotem_pg5 libvotequorum8 mozilla-nss-tools pacemaker
  pacemaker-cli python3-cssselect python3-lxml python3-parallax python3-python-dateutil resource-agents ruby2.5-rubygem-actioncable-5_1 ruby2.5-rubygem-actionmailer-5_1 ruby2.5-rubygem-actionpack-5_1 ruby2.5-rubygem-actionview-5_1
  ruby2.5-rubygem-activejob-5_1 ruby2.5-rubygem-activemodel-5_1 ruby2.5-rubygem-activerecord-5_1 ruby2.5-rubygem-activesupport-5_1 ruby2.5-rubygem-arel ruby2.5-rubygem-axiom-types ruby2.5-rubygem-builder ruby2.5-rubygem-bundler
  ruby2.5-rubygem-coercible ruby2.5-rubygem-concurrent-ruby ruby2.5-rubygem-crass ruby2.5-rubygem-descendants_tracker ruby2.5-rubygem-equalizer ruby2.5-rubygem-erubi ruby2.5-rubygem-ffi ruby2.5-rubygem-gettext
  ruby2.5-rubygem-gettext_i18n_rails ruby2.5-rubygem-gettext_i18n_rails_js ruby2.5-rubygem-globalid ruby2.5-rubygem-i18n ruby2.5-rubygem-ice_nine ruby2.5-rubygem-js-routes ruby2.5-rubygem-kramdown ruby2.5-rubygem-locale
  ruby2.5-rubygem-loofah ruby2.5-rubygem-mail ruby2.5-rubygem-method_source ruby2.5-rubygem-mini_mime ruby2.5-rubygem-mini_portile2 ruby2.5-rubygem-nio4r ruby2.5-rubygem-nokogiri ruby2.5-rubygem-po_to_json ruby2.5-rubygem-puma
  ruby2.5-rubygem-rack ruby2.5-rubygem-rack-test-0_6 ruby2.5-rubygem-rails-5_1 ruby2.5-rubygem-rails-dom-testing ruby2.5-rubygem-rails-html-sanitizer ruby2.5-rubygem-railties-5_1 ruby2.5-rubygem-rb-fsevent ruby2.5-rubygem-rb-inotify
  ruby2.5-rubygem-sass ruby2.5-rubygem-sass-listen ruby2.5-rubygem-sass-rails ruby2.5-rubygem-sprockets ruby2.5-rubygem-sprockets-rails ruby2.5-rubygem-text ruby2.5-rubygem-thor ruby2.5-rubygem-thread_safe ruby2.5-rubygem-tilt
  ruby2.5-rubygem-tzinfo-1.2 ruby2.5-rubygem-virtus ruby2.5-rubygem-websocket-driver-0_6 ruby2.5-rubygem-websocket-extensions sqlite3

86 new packages to install.
Overall download size: 37.5 MiB. Already cached: 0 B. After the operation, additional 85.7 MiB will be used.
Continue? [y/n/v/...? shows all options] (y):

==============
As I saw that there is already an issue regarding "sass-rails" I thought this might help, sorting these rails dependencies out :)

[stdevel]

Thanks for sharing - I'm having the same issue. The workaround is not working for me so I'm stuck with 15.1.

[MalloZup]

thx guys for reporting issue. I will try to see if I can manage to solve this packaging issue or dependency. I"m currently working on other things right now but I will add it on a "short-term" stack

[stdevel]

Thanks for taking care of it!

Here are some additional openSUSE-specific insights in case you need it: https://bugzilla.opensuse.org/show_bug.cgi?id=1173919

[MalloZup]

https://en.opensuse.org/openSUSE:Packaging_for_Leap

[MalloZup]

yes thx @stdevel , I have seen the bug. There is in my understanding something missing between sles and leap pkging since I didn't face the problem on sles codebase. Is something I will look at once time

[stdevel]

Hello @MalloZup,
thanks for pointing out - but it seems like also SLE 15.2 is affected. Just spun-up some SLE 15.2 machines and it has exactly the same error:

# rpm -qa|egrep -i "rail|rubygem-sass"
ruby2.5-rubygem-gettext_i18n_rails_js-1.3.0-1.28.x86_64
ruby2.5-rubygem-gettext_i18n_rails-1.8.0-1.28.x86_64
ruby2.5-rubygem-sass-3.5.3-1.19.x86_64
ruby2.5-rubygem-rails-html-sanitizer-1.0.4-2.11.x86_64
ruby2.5-rubygem-rails-dom-testing-2.0.3-1.28.x86_64
ruby2.5-rubygem-railties-5.2-5.2.3-bp152.3.13.x86_64
ruby2.5-rubygem-railties-5_1-5.1.4-3.3.1.x86_64
ruby2.5-rubygem-rails-5_1-5.1.4-1.26.x86_64
ruby2.5-rubygem-sass-listen-4.0.0-1.26.x86_64
ruby2.5-rubygem-sprockets-rails-3.2.1-1.26.x86_64
ruby2.5-rubygem-sass-rails-5.1-5.1.0-bp152.1.9.x86_64

[MalloZup]

@stdevel thx for your time. In case you remark sles is affected, can you please open a bug on bugzilla with the exact way you reproduce it?

I mean with the repositories/subscription etc you have on your system enabled/installed. I think that is relevant here, since one could have more ways to get this pkg.

But I would open a seperate bug on bugzilla of suse for SLEs, so we don't mix the both issue, since they are related but have 2 different root causes.. Yeah releasing distro problems are far to be boring 😁

[matthiashinrichs]

Hello @MalloZup,

thanks for pointing out - but it seems like also SLE 15.2 is affected. Just spun-up some SLE 15.2 machines and it has exactly the same error:

# rpm -qa|egrep -i "rail|rubygem-sass"

ruby2.5-rubygem-gettext_i18n_rails_js-1.3.0-1.28.x86_64

ruby2.5-rubygem-gettext_i18n_rails-1.8.0-1.28.x86_64

ruby2.5-rubygem-sass-3.5.3-1.19.x86_64

ruby2.5-rubygem-rails-html-sanitizer-1.0.4-2.11.x86_64

ruby2.5-rubygem-rails-dom-testing-2.0.3-1.28.x86_64

ruby2.5-rubygem-railties-5.2-5.2.3-bp152.3.13.x86_64

ruby2.5-rubygem-railties-5_1-5.1.4-3.3.1.x86_64

ruby2.5-rubygem-rails-5_1-5.1.4-1.26.x86_64

ruby2.5-rubygem-sass-listen-4.0.0-1.26.x86_64

ruby2.5-rubygem-sprockets-rails-3.2.1-1.26.x86_64

ruby2.5-rubygem-sass-rails-5.1-5.1.0-bp152.1.9.x86_64

Hello

I see you have both version of ruby2.5-rubygem-railties installed.
Just remove the newer one:
zypper rm ruby2.5-rubygem-railties-5.2-5.2.3-bp152.3.13.x86_64

And after that lock this package:
zypper al ruby2.5-rubygem-railties-5.2-5.2.3-bp152.3.13.x86_64

When you remove the newer version it will also remove dependencies.
On opensuse just reinstall hawk again.
On Sles reinstall sles_ha.

For me it worked on opensuse 15.1 as well as on SLES 15 SP2.

Best regards

[suntorytimed]

@stdevel on the issue in SLE: does the SLE 15 SP2 system have PackageHub enabled? ruby2.5-rubygem-railties-5.2 is only provided via PackageHub and not in the base SLE distribution. Same applies for 15 SP3.

[stdevel]

Thanks for pointing out, @suntorytimed - I just reproduced the issue with the latest available SLE 15 SP2 Vagrantbox (SLES15-SP2-Vagrant.x86_64-15.2-virtualbox-QU3.vagrant.virtualbox.box). Package Hub is not enabled but the service is not starting:

Jul 13 10:25:41 worker01 systemd[1]: Started HA Web Konsole Backend.
Jul 13 10:25:41 worker01 puma.ruby2.5[1581]: [1581] Puma starting in cluster mode...
Jul 13 10:25:41 worker01 puma.ruby2.5[1581]: [1581] * Version 4.3.5 (ruby 2.5.9-p229), codename: Mysterious Traveller
Jul 13 10:25:41 worker01 puma.ruby2.5[1581]: [1581] * Min threads: 0, max threads: 1
Jul 13 10:25:41 worker01 puma.ruby2.5[1581]: [1581] * Environment: production
Jul 13 10:25:41 worker01 puma.ruby2.5[1581]: [1581] * Process workers: 1
Jul 13 10:25:41 worker01 puma.ruby2.5[1581]: [1581] * Preloading application
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]: [1581] ! Unable to load application: Gem::ConflictError: Unable to activate sass-rails-5.1.0, because railties-5.1.4 conflicts with railties (>= 5.2.0)
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]: /usr/lib64/ruby/2.5.0/rubygems/specification.rb:2327:in `raise_if_conflicts': Unable to activate sass-rails-5.1.0, because railties-5.1.4 conflicts with railties (>= >
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/2.5.0/rubygems/specification.rb:1438:in `activate'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/2.5.0/rubygems/core_ext/kernel_gem.rb:68:in `block in gem'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/2.5.0/rubygems/core_ext/kernel_gem.rb:67:in `synchronize'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/2.5.0/rubygems/core_ext/kernel_gem.rb:67:in `gem'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/share/hawk/config/boot.rb:35:in `<top (required)>'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/share/hawk/config/application.rb:4:in `<top (required)>'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/share/hawk/config/environment.rb:5:in `require_relative'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/share/hawk/config/environment.rb:5:in `<top (required)>'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/2.5.0/rubygems/core_ext/kernel_require.rb:59:in `require'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from config.ru:4:in `block in <main>'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/rack-2.0.8/lib/rack/builder.rb:55:in `instance_eval'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/rack-2.0.8/lib/rack/builder.rb:55:in `initialize'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from config.ru:in `new'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from config.ru:in `<main>'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/rack-2.0.8/lib/rack/builder.rb:49:in `eval'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/rack-2.0.8/lib/rack/builder.rb:49:in `new_from_string'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/rack-2.0.8/lib/rack/builder.rb:40:in `parse_file'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/lib/puma/configuration.rb:321:in `load_rackup'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/lib/puma/configuration.rb:246:in `app'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/lib/puma/runner.rb:155:in `load_and_bind'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/lib/puma/cluster.rb:413:in `run'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/lib/puma/launcher.rb:172:in `run'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/lib/puma/cli.rb:80:in `run'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/lib64/ruby/gems/2.5.0/gems/puma-4.3.5/bin/puma:10:in `<top (required)>'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/bin/puma.ruby2.5:23:in `load'
Jul 13 10:25:42 worker01 puma.ruby2.5[1581]:         from /usr/bin/puma.ruby2.5:23:in `<main>'
Jul 13 10:25:42 worker01 systemd[1]: hawk-backend.service: Main process exited, code=exited, status=1/FAILURE
Jul 13 10:25:42 worker01 systemd[1]: hawk-backend.service: Unit entered failed state.
Jul 13 10:25:42 worker01 systemd[1]: hawk-backend.service: Failed with result 'exit-code'.

I attached the output of the zypper lr and rpm -qa outputs to this ticket. Hope this helps.

log_worker01_sle15sp2.txt

Edit: I can also share the Vagrantfile and Ansible playbook if required.

[bjin01]

I had same problem. hawk-backend.service fails to start.

Solution:
Deactivate Packagehub repos.
Uninstall the conflict package from packagehub:
rpm -e --nodeps ruby2.5-rubygem-sass-rails-5.1
Install the package from SLES HA:
zypper in -y ruby2.5-rubygem-sass-rails
Restart hawk-backend.service
systemctl restart hawk-backend.service