Bot conversation handoff

[csnarain]

We have an existing bot that's running in Teams. We'd like to provide our users an option to transfer the conversation to a human agent who is also within Teams. The transfer should be seamless whereby the user's conversation should continue within the same chat where the bot was interacting. Also where should we maintain our agent pool and how can we connect the agent and the user all within Teams? We tried to use the bot framework's human handoff feature but it's not working as expected. Do we have any reference patterns or sample code for this? Pls help.