Empty documents fields of same image with data on studio

[ArthurEgide]

Package:

• azure-ai-formrecognizer==3.3.0

OS:

• Manjaro Linux
• Ubuntu 22

Python 3.8.19

Description:

I used a document in Document Intelligence Studio and correctly got the data back.
Using the same document via the API or the Python SDK, the fields are not identified.

To Reproduce

1. Take a PNG image;
2. Use via Studio and successfully obtain the fields recognized with key/value;
3. Use the same via Python SDK and have an empty result for the fields.

Expected behavior

Same result between Studio and SDK.

Screenshots

Both results were using the same image

Expected behavior successfully executed by Studio

Unexpected behavior successfully executed by Studio. Missing "Fields"

Used Snippet

# import libraries
import os
from azure.core.credentials import AzureKeyCredential
from azure.ai.formrecognizer import DocumentAnalysisClient
import base64

with open("IMAGE_PATH", "rb") as image_file:
  readed_image = image_file.read()

endpoint = os.getenv('AZURE_ENDPOINT')
key = os.getenv('SUBSCRIPTION_KEY')

def analyze_invoice():
    document_analysis_client = DocumentAnalysisClient(
      endpoint=endpoint, 
      credential=AzureKeyCredential(key)
    )
    
    poller = document_analysis_client.begin_analyze_document(
        model_id="prebuilt-healthInsuranceCard.us", 
        document= readed_image
    )

    hci_us = poller.result()
    

    if(hci_us == None):
      return
    if hci_us.documents:
      
        for idx, az_document in enumerate(hci_us.documents):
          # Here the problem for any number of documents
          
          az_document.fields # EMPTY
          az_document.fields.get("Copays") # EMPTY, any key


if __name__ == "__main__":
    analyze_invoice()

[github-actions]

Thanks for the feedback! We are routing this to the appropriate team for follow-up. cc @ctstone @vkurpad.

[swathipil]

Hi @ArthurEgide - thanks for opening an issue! We'll take a look asap!

[ArthurEgide]

Hello @swathipil, just adding information...

Even when I use the demonstrative image, the values are empty.

poller = document_analysis_client.begin_analyze_document_from_url(
  model_id="prebuilt-healthInsuranceCard.us",
  document_url='https://raw.githubusercontent.com/Azure-Samples/cognitive-services-REST-api-samples/master/curl/form-recognizer/rest-api/insurance-card.png'
)